Account access
Trouble signing in, joining an event, or managing your profile? We can walk you through it.
Help
Support
The fastest way to get help is to email us. We are a small team, so you will talk to a real person who can fix the problem or route it to the right founder.
Event issues
Questions about creating an event, check-in, the media wall, guest chat or post-event access.
Report content
If you see something that violates an event's rules or our Terms of Use, tell us and we will act quickly.
Billing & partnerships
Questions about invoices, event packages, venue partnerships or reseller terms.
Email support
We reply to most messages within one working day.
For urgent issues during a live event, include the event name and a phone number in your email and we will prioritise it.
Frequently asked questions
Do guests need to create an account to use Mingle?
No. Guests scan a QR code or open a link and join the event directly. We keep the barrier as low as possible.
Who can see the photos and messages I post in an event?
Only people admitted to that event by the organiser. Organisers can moderate and remove content. Read our Privacy Policy for full details.
How do I delete something I posted?
You can delete your own content from inside the event. If you need something removed after you leave, contact support with the event name and a description.
What happens to event data after the event ends?
The organiser controls how long an event archive is kept. Account data is deleted on request, with some records retained where the law requires it.
Still stuck?
Tell us what is happening and we will get back to you with a clear next step.
Open a support ticket